Terms of service

Good Coast Cleaning services are provided by Bravo Maids LLC, a California limited liability company, which reads every request sent through this website, performs the cleaning and invoices it. Any agreement for a visit is between you and Bravo Maids LLC, which carries general liability insurance.

Sending the form does not book a visit, and a requested date or time is not reserved. We read the request and confirm with you the scope of the visit, the size of the home, the date and time, and how the cleaners will get in. The price is confirmed with you in writing before the visit.

A booking is not confirmed until a valid card is on file. Saving a card is a card save only: there is no charge and no hold when it is saved, and the card is charged after the service is complete. The card must be added at least 48 hours before the scheduled service. Until it is, the time slot stays open and may be given to another customer.

There are no contracts: flexible scheduling with 48 hours' notice. Cancellations and reschedules require at least 48 hours' notice to avoid a fee. A cancellation or reschedule made with less than 48 hours' notice is subject to a fee calculated on the booking total, and the fee is higher when less than 24 hours' notice is given. The exact fee terms are stated in writing before your visit is confirmed.

The cleaners do the work agreed for the visit. Anything outside that scope, including add-ons, is agreed with you before the visit. The inside of cabinets and drawers is cleaned only in an empty home, as part of a move-out clean. Wide-plank wood and high-gloss lacquer are never steamed.

Please make sure the cleaners can get in at the agreed time, tell us about pets and anything fragile or off limits, and let us know about any condition in the home that could affect safety. The cleaners may decline a task they cannot do safely. Access details are arranged directly and are never collected through this website's forms.

If something agreed for the visit was missed, tell us within 24 hours. Every clean comes with a 24-hour re-clean guarantee, and the missed area is cleaned again at no additional charge.

These terms may be updated, and the current version will always be on this page with its last-updated date. The terms confirmed with you in writing for a specific visit apply to that visit. These terms are governed by the laws of the State of California. Questions about them can be sent through the contact page.